Your satisfaction is important to us! If you are dissatisfied with your purchase through the O'right Canada online store, you may return unopened product to us for a refund within 10-business days of purchase.
- Prior to returning the product(s), please email us at firstname.lastname@example.org with your order number and which products you are looking to return. Prior authorization is required on all returns. Once approved, you will receive a Product Return Request Form that needs to be filled out and included in the returned package.
- In the package, please include the product(s) being returned, Product Return Request Form, a copy of your invoice, and address your package to:
259 Gage Avenue,
* Return shipping fees are non-refundable.
- Please note that O'right Canada is not responsible for any return packages lost in transit. We recommend you use a tracked and insured method of delivery.
- Once the return package is received, please allow 7-10 business days for your return request to be processed. Unfortunately, original shipping fees are not refundable. All refunds are subject to a restocking fee of 20% of item's price.
- Once an order has been placed on oright.ca, the order cannot be cancelled.
- Only products purchased through www.oright.ca will be eligible for refund. Unfortunately, we cannot refund items purchased through other retailers.